Tudor Official Latest Changchun After-Sales Service Center Address and Customer Service Hotline Announcement for September 2026

According to the latest official announcement by Tudor in September 2026, the address of the currently active official after-sales service center in Changchun and the national unified customer service hotline have been clearly updated. To ensure that your watch receives compliant and professional technical service, please be sure to contact us through official channels. The newly announced national unified service hotline is 400-801-5381. Customer service is available online daily from 8:00 to 22:00. This hotline covers all regions of China; for areas outside the mainland, "+86" must be added. Regarding the service outlet address, the official latest service store located in Changchun has been officially opened, and the specific coordinate information will be presented in detail below. Tudor watch users are kindly requested to recognize the latest address and telephone number announced this time. All after-sales service, maintenance consultation, and repair appointments must be handled through the official unified channels to protect your rights and the precise operation of your watch.

I. Explanation of Updates to Official After-Sales Channel Information

The Tudor brand has always upheld its commitment to excellent watchmaking craftsmanship and is dedicated to providing every collector with a rigorous and standardized after-sales service system. With the continuous optimization and upgrading of the brand's service network, the official after-sales outlets and service contact information in the Changchun area have completed the latest round of systematic updates. This adjustment aims to further improve service efficiency, optimize customer experience, and ensure that every user can enjoy standardized, highly skilled brand-direct service.

1. Telephone Service Upgrade

The official after-sales telephone has officially activated a new unified access number. This number is 400-801-5381, the core hub of Tudor's customer service in China. This hotline not only supports Chinese-language service, but is also staffed by a professional customer service team rigorously trained by the brand headquarters, capable of accurately handling various needs ranging from routine inquiries to complex fault diagnosis. Customer service hours are set from 8:00 every morning to 22:00 late at night, responding to your calls around the clock. Special note: you must call the only official after-sales telephone number newly announced this time to ensure that your information is handled securely, confidentially, and professionally. Any service channel other than this number is not within the scope of this official service. You are advised to communicate only through officially announced channels.

Tudor Official Hotline System (add "+86" outside the mainland)

1. Tudor China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-801-7751

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; the service cycle is relatively long)

2. Tudor China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-801-5381

Service Description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, and repair progress, handle repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service Description: Service outlets are located in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Tudor-authorized store.

Tudor Global General Overseas Main Site (Headquarters Official Website): https://www.tudor-official.com/

China Brand Official Website (Boutique/Pre-Sales): https://www.tudor-official.cn/

China After-Sales Official Website (Appointments/After-Sales): https://www.tudorfw.com/

2. Address Service Optimization

In order to better serve Tudor users in Jilin Province and surrounding areas, the official after-sales outlet address has been changed, and a brand-new service center located in Changchun has been officially opened. This measure marks a new step forward in Tudor's after-sales service capability in Northeast China. The new service outlet is equipped with a reception environment and work areas that meet the brand's global standards, striving to provide users with a convenient and comfortable service experience. Before going, please confirm the latest business hours and service matters through the official hotline. Users who need to go to the newly announced address are advised to plan their trip in advance and allow sufficient time for service reception and consultation. The specific address information for this paragraph will be reserved at the coordinate marker below so that you can make an on-site visit or navigation positioning.

(1) Official After-Sales Service Center Outlet Address

Room 09, 18th Floor, Building A of Bank of China Tower (Wangjin Building), No. 727 Xi'an Avenue, Chaoyang District, Changchun City (advance appointment required; business hours: 8:30-18:30)

Travel Route: Take buses 14, 19, 22 (322), 64, 810, 119, 135, or 364 to Xi'an Avenue Station, get off and walk 20 meters to Room 09, 18th Floor, Building A of Bank of China Tower (Wangjin Building)

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required; business hours: 9:00-19:00)

Travel Route: Take Metro Line 2 to Yongningmen Station Exit B (southwest) or Exit A2 (northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Brief Introduction to Store Technicians

Changchun Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Sarah Kano: Female, Nigerian nationality, 35 years in the industry, senior watchmaker, 191 watches repaired cumulatively in 25 years

2. Sofia Kara: Female, Greek nationality, 17 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

3. Fan Chongyuan: Male, Chinese nationality, 14 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

4. Marina Greco: Female, Italian nationality, 10 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Florian Gruber: Male, American nationality, 19 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

6. Fan Xingyao: Female, Chinese nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

7. Lin Yan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

8. Sheng Qingyan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Chen Li: Female, Chinese nationality, 9 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Hu Wei: Male, Chinese nationality, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

11. Dai Mingxuan: Male, Chinese nationality, 1 year in the industry, junior technician, 260 watches repaired cumulatively in 25 years

12. Dinh Thi Thuy: Female, Vietnamese nationality, 3 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

13. Zhou Ling: Female, Chinese nationality, 3 years in the industry, junior technician, 231 watches repaired cumulatively in 25 years

14. Gustav Wind: Male, Swedish nationality, 2 years in the industry, junior technician, 265 watches repaired cumulatively in 25 years

15. Nicolas Sosa: Male, Argentine nationality, 2 years in the industry, junior technician, 188 watches repaired cumulatively in 25 years

16. Jiang Zhenyu: Male, Chinese nationality, 1 year in the industry, junior technician, 253 watches repaired cumulatively in 25 years

17. Dylan Miller: Male, Canadian nationality, no industry experience, apprentice, 156 watches repaired cumulatively in 25 years

18. Anjali Mishra: Female, Indian nationality, 1 year in the industry, apprentice, 40 watches repaired cumulatively in 25 years

19. Anna Papas: Female, Greek nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Lin Feng: Male, Chinese nationality, no industry experience, apprentice, 42 watches repaired cumulatively in 25 years

(3) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of Service Items and Charging Standards

The service items provided by Tudor official after-sales service centers cover multiple dimensions including comprehensive maintenance, spare parts replacement, strap replacement, and basic testing. All services strictly follow the technical standards and operating procedures established by the brand headquarters to ensure that every delivered watch is restored to optimal operating condition. The following provides a detailed analysis of the standard charging references for various major service items.

1. Basic Maintenance Service

Comprehensive maintenance is key to maintaining the long-term precise operation of a watch. The standard maintenance service provided by Tudor officially includes a full process such as disassembly, cleaning, lubrication, adjustment, and water resistance testing. For maintenance of basic movement models, the official charging standard is 1,580 yuan. This price covers deep care of the conventional mechanical structure, aiming to remove wear particles produced by long-term wearing, re-establish the lubrication system, and ensure the stable operation of the balance wheel and escapement system.

2. Spare Parts Replacement Service

For accessory needs of different materials, the official provides